Globalis Home wants every order to arrive in good condition and match the product information shown on our store. If there is an issue with your order, contact us with your order number and clear photos when relevant.
Return requests
Return requests should be submitted within 30 days of delivery unless a different return window is shown for the product or required by local law. Items should be unused, clean, and returned with original packaging when possible.
Damaged or incorrect items
If an item arrives damaged, defective, or different from what you ordered, contact us promptly. We may request photos of the item, packaging, shipping label, and any visible damage so we can review the issue.
Refund timing
Approved refunds are issued to the original payment method after the return or claim is reviewed. Your bank or payment provider may require additional time to post the refund.
Non-returnable cases
Items that are used, altered, missing parts, or damaged after delivery may not qualify for a refund. Shipping fees may be non-refundable unless the return is caused by our error.